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Privacy Policy

healthyhoundspetsupplies.com 

Type of website: E-commerce


healthyhoundspetsupplies.com (the "Site") is owned by Healthy Hounds Pet Supplies Ltd. This website is managed and operated by Aiden Stevens. Aiden Stevens is the data controller and can be contacted at:


aiden.t.stevens2006@gmail.com

07930 335381

While Healthy Hounds Pet Supplies is the owner of the site, technical management and data processing are carried out by Aiden Stevens (Technical Administrator). Aiden Stevens acts as a data processor and Technician Administrator under the instruction of the company. Any personal data provided during checkout or account creation is accessed by the Technician Administrator solely for the purpose of order fulfilment, website maintenance, and customer support. 

Should you wish to contact the owners directly, please do so via the following details:

healthyhoundscustomerservices@gmail.com

07434 566798 

Unit 14 Castleford Market, WF10 1DG

________________________________________

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;
  2. Use of collected data;
  3. Who has access to the data collected; and
  4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we comply with the GDPR as outlined in the Data Protection Act 2018.


We have not appointed a Data Protection Officer (DPO) as we do not fall within the categories of controllers and processors required to appoint a DPO under Article 37 of the GDPR.

Consent

By using our Site, users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for our processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing that we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contacting the company directly to request your data be deleted (or your full account be deleted)

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.


We rely on the following legal basis to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes.
  2. To process and deliver your orders
  3. To provide customer support and respond to enquiries

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.


Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  1. Clicked links; and
  2. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;
  2. Age;
  3. Date of birth;
  4. Email address;
  5. Phone number;
  6. Address;
  7. Payment information; and
  8. Auto fill data.

This data may be collected using the following methods:

  1. Creating an account or making a purchase.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.


The data we collect automatically is used for the following purposes:

  1. Statistics.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. 1. To learn how customers use our site.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.


You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on built-in Odoo servers. All data is only accessible to our employees. Access to personal data is strictly limited to those involved in the operation of the business (including the owners and Technical Administrator). All individuals with access to user data are committed to maintaining the confidentiality and security of your information.


While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times, and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

  1. Right to be informed;
  2. Right of access;
  3. Right to rectification;
  4. Right to erasure;
  5. Right to restrict processing;
  6. Right to data portability; and
  7. Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our team here:

Healthy Hounds Pet Supplies Ltd

07434 566798

healthyhoundscustomerservices@gmail.com

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern satisfactorily, you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. 

Last updated: 15/04/2026
Next review: 15/04/2029